o9 Terms and Conditions

Introduction and Acceptance

These terms and conditions ("Terms") form a legal agreement between the user ("Member" or "you") and the operator of the o9 platform ("Site"). By accessing the site, completing registration, or starting to use any service, you are considered to have given your full consent to these Terms.

Registration on the o9 platform is open only to individuals who are 21 (twenty-one) years of age or older. Any account registered in violation of the age limit may be cancelled by the operator at any time, and the associated balance may be forfeited.

For more details about us, visit the About o9 page.

Account Registration and Management

2.1 Registration Requirements

To open an account on o9, members must provide accurate and complete information. The name, date of birth, mobile number and account details submitted at registration must be truthful. Providing false or misleading information will result in account cancellation and all accumulated balance may be forfeited.

• Each member may operate only one account.
• Opening multiple accounts using the same device, IP address or payment method is prohibited.
• If multiple accounts are identified, o9 reserves the right to close all associated accounts.
• It is the member's responsibility to keep their account password confidential.

2.2 Identity Verification (KYC)

o9 may at any time request a national ID card, passport or other documents to verify a member's identity. Withdrawals or certain services may be restricted until verification is complete. Members are required to provide the necessary information and documents within the specified time upon request.

2.3 Account Closure

Members may request account closure at any time via live chat. However, before submitting a closure request, please ensure that no active bonus wagering is in progress and that any applicable balance has been withdrawn.

Deposits and Withdrawals

3.1 Deposit Terms

The minimum deposit amount on o9 is ৳100. Members must use only payment methods registered in their own name. Deposits from third-party accounts are not accepted and such transactions may be cancelled.

Currently accepted deposit methods are: bKash, Nagad, Rocket, Upay and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank).

3.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 5–30 minutes. However, withdrawals may be delayed if identity verification is incomplete or if the wagering requirements of any bonus have not been met.

• Withdrawal methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Members may only withdraw to the method registered on their account.
• Withdrawals will be processed after the deposited amount has been wagered at least once.

3.3 Transaction Monitoring

If a suspicious transaction is detected, o9 may temporarily hold the withdrawal and request additional verification. The purpose of this measure is to prevent money laundering and ensure secure transactions.

Bonuses and Promotions

4.1 Welcome Bonus

The o9 welcome bonus is a 100% bonus on the first deposit, up to a maximum of ৳20,000. To withdraw this bonus, the bonus amount must be wagered 15 times. For example: a ৳1,000 deposit receives a ৳1,000 bonus, giving a total balance of ৳2,000, and the wagering requirement is ৳1,000 × 15 = ৳15,000 in bets.

4.2 General Bonus Terms

• Each bonus has its own wagering requirements and validity period, which are stated in the relevant promotion.
• The specified wagering requirements must be met before withdrawing from a bonus balance.
• Multiple bonuses cannot be active at the same time unless specifically stated in the promotion terms.
• A promotion cannot be claimed more than once unless permitted by the specific promotion.
• If fraud or misuse is detected in claiming any bonus, the relevant bonus and associated winnings will be cancelled.

4.3 Bonus Changes

o9 reserves the right to modify, discontinue or add new terms to any promotion. Members will be notified before changes take effect on an ongoing bonus.

Betting and Gaming Rules

5.1 Bet Placement Terms

Once a bet is confirmed, it cannot be changed or cancelled. If a bet fails to be placed due to internet disconnection or a technical issue, the outcome of that transaction will be determined according to server records.

5.2 Sports Betting

For sports betting, markets close before the event begins. Different terms may apply to in-play or live betting markets. If a match is abandoned, suspended or not completed within the scheduled time, bets will be settled according to the applicable rules.

• o9 reserves the right to correct any clear error in a result.
• If a bet contains an obvious pricing error, it will be cancelled and the stake returned.
• A maximum bet limit applies to each event and may vary by market.

5.3 Casino Games

All casino games are operated by independent Random Number Generators (RNG). Each game result is entirely independent and unrelated to previous or subsequent rounds. If a technical issue occurs during a game, the result will be determined according to server logs.

5.4 Prohibited Activities

The following activities are strictly prohibited on o9, and if detected, the account will be permanently closed:

• Placing bets using automated software or bots.
• Using low-risk betting strategies to meet bonus requirements (Bonus Abuse).
• Converting bonuses through opposing bets on the same event.
• Using another member's account or betting on behalf of a third party.
• Any form of fraudulent activity or collusion.

VIP and Rewards Programme

o9's VIP programme has four tiers: Bronze, Silver, Gold and Platinum. The weekly cashback rate differs for each tier — up to 0.3% for Bronze, 0.6% for Silver, 0.9% for Gold and 1.2% for Platinum.

Cashback is calculated based on the net loss for the week. For example, if a Gold-tier member has a net loss of ৳20,000 in a week, they will receive ৳20,000 × 0.9% = ৳180 in cashback. Applicable wagering requirements must also be met on the cashback.

Privacy and Data Protection

o9 gives the highest priority to protecting members' personal information. The detailed methods of collecting, storing and using data are explained in our Privacy Policy.

• Members' personal information is not sold to third parties.
• All transactions are secured using SSL encryption.
• Members have the right to withdraw consent to data processing, though this may restrict certain services.
• The use of cookies and tracking technologies is described in the privacy policy.

Responsible Gaming

o9 believes that gaming is a form of entertainment, not a source of income. We encourage members to play consciously and in moderation. To read our detailed guidance on preventing problem gambling, visit the Responsible Gaming Policy page.

8.1 Self-Control Tools

o9 provides members with the following self-control tools:

• Setting deposit limits (daily, weekly or monthly).
• Temporary or permanent account suspension.
• Self-exclusion for a set period.
• The option to set session time limits.

To use these tools, contact the support team via live chat.

8.2 Protection of Minors

o9 strictly prohibits participation by minors (under 21). Parents and guardians are advised to use parental control software to prevent underage members of the household from accessing this site.

Technical Issues and Liability

o9 works around the clock to ensure uninterrupted service on the platform. However, temporary disruptions may occur due to technical maintenance, server issues or third-party software faults. In such situations:

• Game or bet data from active sessions will be determined according to server logs.
• o9 reserves the right to correct any inconsistent winnings or transactions resulting from a technical fault.
• o9 is not directly liable for disruptions caused by third-party services (payment gateways, game providers).

9.1 Limitation of Liability

o9 is not liable for a member's indirect losses, loss of profit or business losses. For any claim, o9's maximum liability is limited to the amount of the transaction in question.

Dispute Resolution

If a complaint or dispute arises, the member should first contact o9's support team. The support team provides service in Bengali and English via live chat and email, 24 hours a day, seven days a week.

10.1 Complaints Process

1. First, submit your complaint with full details via live chat.
2. Provide supporting evidence (screenshots, transaction IDs).
3. The support team will provide an initial response within the specified time.
4. For complex matters, the complaint will be escalated to a higher level.

For answers to common questions, visit our FAQ page, where most common questions are answered.

10.2 Final Decision

o9's decision will be considered final in all disputes, unless the member challenges it through a legitimate legal process. The operator will always endeavour to resolve disputes fairly and impartially.

Support and Contact

o9's support team is available to members seven days a week, twenty-four hours a day. Contact channels are:

• Live Chat: Immediate assistance is available from any page on the site.
• Email: [email protected] — replies are generally sent within business days.

Support is available in both Bengali and English.

General Provisions

12.1 Severability of Terms

If any part of these terms is found to be invalid or unenforceable, that part will be treated as severable and the remaining terms will continue in full effect.

12.2 Right to Modify Terms

o9 reserves the right to modify these terms at any time. Updated terms take effect as soon as they are published on the site. Continued use of the site after any changes will be considered acceptance of the new terms by the member.

12.3 Entire Agreement

These terms and conditions, the privacy policy, and the specific terms of various promotions together form the entire agreement between the member and o9. Any prior oral or written understandings are replaced by these terms.