o9's commitment to responsible gambling
Entertainment is enjoyable only when it stays within control. o9 believes gambling should be a mindful and balanced experience — not a source of financial pressure or mental distress. On this page you will find how to set limits, recognise warning signs, and get support when needed.
Gambling is part of entertainment, not a solution
o9 is an entertainment platform. You can enjoy casino, slots, sports betting, and live games here — but our expectation of every user is the same: know your limits before you play. Gambling is never an alternative to income, a way to pay off debt, or a way to escape stress.
Our Terms and Conditions clearly state that users must be at least 21 years old to use o9's services. Age verification is an integral part of our registration process. Minors are not permitted to open an account or participate in any game.
Responsible gambling means not only setting limits, but also staying aware of your mental state. If you notice that your interest in playing is growing and your self-control is decreasing, o9's support team is here for you. You can find answers to common responsible gambling questions in our FAQ section.
We believe transparency is the foundation of trust. In line with our Privacy Policy, your personal information is kept secure, and we monitor your playing patterns to identify unusual activity.
o9's commitments
Service for 21+ users only
Self-exclusion and break options
Deposit limit setting
24/7 Bengali-language support
Responsible advertising policy
Tools to keep yourself in control
o9 provides a number of practical tools for its users so you can set your own playing limits. These tools can be activated from your account settings or through the support team.
Set deposit limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Any deposit above the set limit will be blocked automatically.
Timed break
You can temporarily close your account for 24 hours, 7 days, or 30 days. During this time, logging in or making any transaction will not be possible.
Self-Exclusion
If you want to stay away from gambling for a longer period, choose a permanent or long-term self-exclusion. Contact the support team to activate it.
View transaction history
Review your deposit, withdrawal, and betting history at any time. Staying aware of your spending makes it easier to make informed decisions.
Session time limit
Decide in advance how long you will play in one session. When the set time is up, you will be logged out automatically — making it easier to avoid long sessions.
Real-time alerts
You can receive alert messages when you lose a certain amount or play for a long stretch, reminding you to stop.
To activate these tools, contact o9's 24/7 live chat or email support. Our team is always ready to help in Bengali.
Recognise the warning signs
If you notice any of the following signs in yourself or someone you know, it is time to seek help. These are signs of awareness, not weakness.
- Repeatedly playing to recover lost money, placing bigger bets in the hope of winning it back.
- Spending more than the budget set aside for gambling, or taking money from household expenses.
- Hiding gambling from family or friends, or lying about it.
- Feeling restless, irritable, or unable to concentrate when not playing.
- Prioritising gambling over work, studies, or relationships.
- Repeatedly trying to stop gambling but failing — or returning to it shortly after.
- Turning to gambling to deal with depression, anxiety, or loneliness.
Remember: Betting is a form of entertainment, not a reliable way to win through skill or strategy. Over the long run, the likelihood of losing is higher for every player — this is normal and expected.
Think of your family: Your financial and mental wellbeing matters not just to you, but to your family too. If you feel something is wrong, talk to someone close to you — they are your greatest support.
Where to get help
If you are having difficulties, do not face it alone — seek help. Alongside o9's own support, your family and professional counsellors can also be there for you.
o9 live chat support
Contact o9's 24/7 live chat in Bengali. Whether it is self-exclusion, setting limits, or closing your account — our team will assist you with anything, no questions asked.
Contact by email
If you prefer not to speak directly, write to us by email. Our support team responds in both Bengali and English. Email address: [email protected]
Family and friends
Talk openly with the people close to you. A family's support can often bring the fastest and most effective change. They want what is best for you.
Professional counsellors
Gambling addiction is a mental health issue and it is completely normal to seek professional help for it. Seeing a psychiatrist or counsellor in Bangladesh is now much easier than before — this service is available at hospitals and clinics.
Mental health services
Various government hospitals in Bangladesh have mental health departments. You can also access services from the National Institute of Mental Health (NIMH) if needed. Specialist treatment is far more effective for overcoming addiction.
Protection of minors
Age is verified at the time of registration at o9, and those under 21 are not permitted to create an account. We urge parents and guardians to stay alert to children's and teenagers' online activities.
If you find out that a minor is using or attempting to use your account, inform our support team immediately. We will act quickly.
Use parental control software on shared or family devices and keep your o9 account password secure.
Age limit is mandatory
A minimum age of 21 is required to use any service at o9. Accounts belonging to minors will be cancelled.