o9 Privacy Policy

This privacy policy applies to the o9 platform. When you use o9's website, mobile app or any other service, the terms of this policy come into effect. Please read this document carefully, as it contains important information about the protection of your personal data and your rights.

By starting to use o9's services, you consent to the methods of data collection and processing described in this privacy policy. If you have any questions, you can find answers in the site's FAQ section.

o9 collects the types of data described below. The amount and type of data collected depends on how you use the service.

• Identity Information: Name, date of birth, national ID number (for KYC verification), username.
• Contact Information: Email address, mobile number.
• Financial Information: Transaction details via bKash, Nagad, Rocket, Upay or bank transfer — account numbers, deposit and withdrawal history.
• Technical Information: IP address, browser type, device identifier, login time and date, click and navigation data.
• Gaming Activity Data: Bet history, game preferences, win and loss records, bonus usage details.
• Support Communication Data: Details of your conversations with us via live chat or email.

o9 collects your data for specific and legitimate purposes. Each purpose is clearly stated below:

• Account Management: For registration, login, password recovery and account verification.
• Service Delivery: For accepting deposits, processing withdrawals, issuing bonuses and managing gaming activity.
• Identity Verification (KYC): For confirming age and identity to protect minors and prevent fraud.
• Customer Support: For resolving issues and receiving complaints via 24/7 live chat and email.
• Financial Security: For preventing money laundering and identifying suspicious transactions.
• Service Improvement: For analysing user experience to raise the quality of the platform.
• Communications: For sending important updates, policy changes and relevant promotional information.

Cookies and similar tracking technologies are used on the o9 website. Cookies are small text files stored in your browser that help improve your experience on the site.

We use the following types of cookies:

• Essential Cookies: Necessary for maintaining login sessions and ensuring security.
• Functional Cookies: For remembering your language preference, game settings and other personalised information.
• Analytical Cookies: For understanding how users navigate the site — this information is used to improve the service.

You can control cookies by changing your browser settings. However, disabling certain essential cookies may cause some parts of the site to stop working properly.

o9 applies industry-standard technical and organisational measures to protect your personal data. The key elements of our security framework are:

• SSL Encryption: All data transmission on the site is encrypted using SSL technology.
• Secure Servers: User data is stored on secure servers with no unauthorised access.
• Access Controls: Only authorised staff can access data on a need-to-know basis.
• Regular Reviews: Security measures are regularly tested and updated.
• Two-Factor Verification (OTP): An additional layer of protection for sensitive operations.

How long o9 retains your data depends on the type of data and applicable legal requirements.

• Account Data: For as long as the account is active, and for the legally required period after it is closed.
• Transaction Records: For the period required under financial regulations.
• Communication Logs: For a limited period for issue resolution and quality control.
• KYC Documents: For the period required to meet legal obligations.

After the specified period, data is securely deleted or anonymised.

o9 does not sell your personal data to any third party for commercial purposes. However, data may be shared in specific circumstances:

• Payment Processors: Service providers such as bKash, Nagad, Rocket, Upay and bank transfer receive only the information necessary to complete a transaction — nothing more.
• Game Software Providers: Studios such as Evolution, Pragmatic Play, PG Soft or others may see limited data for technical reasons.
• Technology Partners: Contracted partners for hosting, analytics and security services — who are bound to follow o9's guidelines.
• Legal Obligations: In response to a court order or a legitimate request from a government authority.

Outside the circumstances described above, no data is shared without your consent.

Every user registered on the o9 platform has the following rights over their own personal data:

• Right of Access: You can find out at any time what information o9 holds about you.
• Right to Rectification: You can request that incorrect or incomplete information be corrected.
• Right to Erasure: Under certain conditions you can request that your data be deleted — though this may be limited where there are ongoing transactions or legal obligations.
• Right to Restrict Processing: In certain circumstances you can ask for the processing of your data to be restricted.
• Right to Object: You can request that marketing communications be stopped.

To exercise these rights, contact support — assistance in Bengali is available 24/7 via live chat or email. Under o9's Responsible Gaming Policy, you can also request at any time that your account be temporarily or permanently closed.

o9 is a platform operated solely for individuals aged 21 or older. o9 does not knowingly collect data from any minor. Age verification during registration is mandatory.

Age is confirmed through identity document verification in our KYC process. If it comes to our attention that a minor has somehow managed to open an account, that account will be closed immediately and the associated data will be deleted.

o9 may send promotional messages in accordance with the consent you give at registration. These messages may include new bonus offers, competitions and important platform updates.

You can request at any time that marketing communications be stopped. If you contact support via live chat or email, your preference will be updated within 24 hours. However, it is not possible to stop important account-related messages (transaction confirmations, security alerts).

o9 may amend this privacy policy at any time if it considers it necessary. If significant changes are made, users will be notified by email or through the platform. Continuing to use the site after a change is made will be considered as your consent to the new policy.

The date of the last update is noted at the top of this page. If you need information from a previous version, please contact support. To learn the full terms and conditions of using the site, please read the Terms and Conditions.

If you have any questions, complaints or data requests regarding this privacy policy, please contact the o9 support team:

• Live Chat: Support in Bengali and English, seven days a week, twenty-four hours a day.
• Email: [email protected]

Identity verification may be required for data-related requests, to ensure no one else can access your information. To learn more about us, visit the About Us page.